Shipping Policy

For transparency and ease of reference: This policy applies only to delivery addresses within the United States. Standard shipping is free for every U.S. order.

As part of our customer commitment: Orders are in most cases processed within 1–2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4–6 business days. The combined estimated delivery window is therefore in most cases 5–8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

For clarity and practical guidance: When an order ships, a shipping confirmation with tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate U.S. delivery address. Speak with our team as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

For transparent service guidance: If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact Support@lavalamg.shop or 7148879001. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

For consistent and transparent handling: Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, Lava Lamp also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Business Identification and Support
Business entity: Lava Lamp
Retail name: Lava Lamp
Customer support email: Support@lavalamg.shop
Support telephone: 7148879001
Business mailing address: 120 Martin St, Covington, Kentucky, 41011, United States